Frequently Asked Questions

How Does Delivery Work?

Orders are usually delivered within a couple of days after orders are received, with busy days or peak seasons (e.g Spring), sometimes taking a few additional days for delivery.

Once your order is ready for shipment we will contact you prior to advise on your estimated delivery day and time.

On your delivery day our driver will call you half an hour prior to delivery.

For most deliveries, the plants will be placed in the front garden in a safe and secure location. For advanced-size plants, we will arrange for curb-side delivery.

Please note that unfortunately drivers will not enter into apartment buildings. For additional delivery information please contact us on orders@impressiveplants.com

Can I See The Plants In Person?

Our plants cannot be viewed in person, as we minimise our costs by not having a physical retail shop. That’s how Impressive Plants offers the highest quality, mature plants, at great prices. 

How Much Does Delivery Cost?

Standard delivery charge for Metro Melbourne is $77. For bulk quantities of 30 or more, commercial projects or oversized plants in 100ltr pots, please submit a quote for custom delivery quote. 

Regional customers, please submit a quote for a custom delivery price. 

Can I Order If I Am Located In Regional Victoria Or Interstate?

Yes you can.

We are also able to arrange deliveries to NSW.

Your delivery will arrive via a professional plant transportation company.

Please note if you are ordering plants outside Victoria, first check with your states horticultural guidelines as not all plants are able to be supplied interstate. 

Your plants will arrive with one of our partnered interstate delivery companies. Impressive Plants does not place any mark up on Interstate orders, the price is purely cost only. Prices for interstate orders start from $250. 

How Long Will It Take For My Order To Arrive?

Generally orders are delivered within a few days. We will inform you which day your plants will arrive.

The day prior to your delivery we will let you know an approximate time of delivery.

On the day, the driver will call you half an hour prior to delivery. 

How Will My Plants Be Delivered?

For most deliveries, plants are placed in the front garden, in a safe and secure location. For advanced  and oversized plants, curb side delivery is provided. Please note that due to insurance purposes our drivers unfortunately can not enter into apartment buildings. 

Will My Plants Arrive In One Delivery?

We try our hardest to ensure that most orders will arrive in one delivery, however if you are ordering a specialty item such as a Japanese Maple, this may arrive separately from one of our specialty growers. This gives you the best plants from the best growers. 

How Do I Pay For My Order?

We will send you an invoice via email, and you can choose from various payment options, including bank transfers, PayPal, and credit card.

Will My Plants Look Like The Photos?

Yes, our photos are regularly updated to reflect the current availability of plants, their heights, sizes, and prices. If you require additional photos or confirmation of plant heights, we are always available to provide you with the information you need to make a confident purchase. Please understand if your are purchasing a deciduous plant, the photos will show plants with their foliage.

Looking for a nursery near me?

While our office is located in the heart of Melbourne in Hawthorn, many of our customers are looking for a nursery nearby. Impressive Plants is an online nursery. We are able to delivery plants throughout Metro Melbourne suburbs, as well as Regional Victoria.

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